I hate it when I have a problem that I can't take care of myself. And then you call "customer service" and there is apparently only one guy that can handle a problem such as yours. And then you call him a dozen times and you never get a response, and you email him and you never get a response, and so you call him and leave a voice message but by this point your voice has a tone of annoyed sarcasm, and anger in it, so now for sure you won't get a response. I just wish that companies would hire like two IT people so that when one is out and a customer has a problem with a little urgency, someone will be there to help you. I mean this is not that bright of an idea. The first guy could train the second guy. And maybe they could have a cell phone so that if the trainer was out for the day, and the new guy came across a problem that he didn't know how to handle, he could call the other one and still get the problem taken care of in a timely manner. Am I asking too much? One day when I run things, this is how my customer service department will work.
Tuesday, June 10, 2008
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2 comments:
Holy cow!! You are so dang funny - I am totally with you on this. I mean is everyone in customer service complete DORKS or what. I have had my fair share of Clayton's - UUUGGGGHHH is all I have to say. Good luck with your IT problem. See you soon!
What were you trying to fix?? And why didn't you just call McGuyver?
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